Privacy Policy
Your data, your control. We are committed to protecting your privacy.
Quick Overview
- ✓We only collect data necessary for transcription services
- ✓We never sell your data or use it for advertising
- ✓You can delete your data at any time
1.Introduction
Ngomul ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our transcription and UX research platform at ngomul.com (the "Service").
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
2.Information We Collect
Account Information
When you sign in with Google OAuth, we collect your email address, name, and profile picture. We do not collect your Google password or access your Gmail, Google Drive, Calendar, or other Google services unless you explicitly authorize specific features.
Content You Upload
To provide transcription services, we temporarily process audio and video files you upload, including file metadata (duration, format, size) and transcription text generated from your files.
Usage Data
We collect information about how you use the Service: log data (IP address, browser type, access times), feature usage, and error reports for improving our service quality.
Payment Information
When you purchase credits, our payment processors handle payment method details. We do not store your full credit card numbers or bank account details.
3.How We Use Your Information
We use your information solely to:
- Provide and improve transcription services
- Authenticate your account and maintain security
- Process payments and prevent fraud
- Communicate service updates and support responses
- Analyze usage patterns to improve the Service
We do not use your data for advertising or sell it to third parties.
4.Google API Limited Use Disclosure
Ngomul's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically: We only access basic profile information (email, name, profile picture) via Google OAuth. We do not access your Gmail messages, Google Drive files, Calendar events, or Contacts unless you explicitly authorize these permissions for specific features.
6.Data Security
We implement industry-standard security measures:
Encryption in Transit
All data transmitted between your browser and our servers uses TLS 1.3 encryption.
Encryption at Rest
All files and data stored on Cloudflare are encrypted using AES-256.
Access Controls
Strict internal access controls, multi-factor authentication for administrative access, and regular security audits.
7.Your Rights
Depending on your location, you have the right to:
To exercise these rights, email privacy@ngomul.com. We will respond within 30 days.
8.Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us immediately at privacy@ngomul.com.
9.Contact Us
Questions?
For questions about this Privacy Policy or your data:
Email:privacy@ngomul.com
Response time:Within 2 business days for acknowledgment, 30 days for resolution